IT Systems Associate (Part-Time)

Schedule: Part-time, 3 days per week, must include Fridays(approximately 20–24 hours)

Status: Non-exempt

Location: On-site

Rate: $24-$30 an hour based on experience

Position Summary

The IT Systems Associate is a hands-on, solutions-oriented role responsible for helping our staff use technology effectively and confidently. This position supports our core systems including our CRM database and Microsoft 365, troubleshoots day-to-day technology issues, and helps recommend and implement software tools that improve how we work.

This is not a managerial role. The IT Systems Associate works collaboratively across the organization and serves as a go-to resource for system questions, user support, and continuous improvement.

Key Responsibilities:

Systems & User Support

• Provide day-to-day IT support for staff, including troubleshooting user-level hardware, software, and access issues
• Troubleshoot hardware, software and application issues for end users
• Assist with software deployment and upgrades
• Support on-site and remote users
• Support and administer Microsoft 365 tools including Outlook, Teams, SharePoint, OneDrive, and related applications
• Help staff improve effective use of technology through informal training, documentation, and coaching

CRM & Database Support

• Support the organization’s CRM system, including user access, data integrity, and basic configuration
• Run queries, reports, and exports to support development, programs, and leadership needs
• Troubleshoot CRM-related issues and coordinate with vendors or consultants as needed in collaboration with IT director

Systems Improvement & Coordination

• Evaluate software tools and make recommendations aligned with organizational needs
• Support implementation of new systems or enhancements, including testing and staff rollout
• Coordinate with external IT vendors and service providers as appropriate

Security & Best Practices

• Support basic cybersecurity best practices including password management, access controls, and data protection
• Help ensure systems are used securely and in alignment with organizational policies in collaboration with IT team

Team Collaboration

• Work collaboratively with IT staff to plan, implement, and support technology solutions
• Participate in IT team meetings, projects and continuous improvement initiatives
• Provide backup support for other IT functions when required
• Contribute to documentation, knowledge sharing, and cross-training within the IT team

Qualifications

Required

• Associate or Bachelor’s Degree in information technology or equivalent experience
• 2+ years of experience in IT support, systems administration, or a related role
• Experience working with CRM systems, including queries and reporting
• Strong working knowledge of Windows 11 and Microsoft 365 platform applications
• Ability to troubleshoot issues clearly and patiently with non-technical users
• Strong organizational skills and attention to detail

Preferred

• Experience in a nonprofit or mission-driven organization
• Familiarity with common nonprofit CRM platforms
• Experience working with external IT vendors or consultants
• Knowledge of backup and disaster recovery solutions

Personal Attributes

• Service-oriented and collaborative
• Clear communicator who enjoys helping others succeed
• Proactive, reliable, and solutions-focused
• Comfortable managing priorities in a part-time role

Reporting Structure

The IT Systems Associate reports to IT manager and works closely with staff across departments.